Your guide to quality management system standards
ISO 9001:2015 – Quality management systems is one of the most popular ISO standards in the world. It is a vastly popular standard as both customers and businesses look out for and expect a certain level of quality. This standard helps businesses obtain high levels of quality through its specific requirements.
The benefits of implementing an ISO 9001:2015 certified quality management system includes:
- Increased efficiency
- Increase in profit
- Improved customer acquisition
- Improved customer retention
- Improved customer satisfaction
- Increased customer loyalty
- Improved internal management
- Less waste
- Increased productivity
- A globally recognised certificate which is compatible with other ISO certificates
However, in order for organisations to become ISO 9001:2015 certified, they need to meet a specific set of requirements. These requirements are designed to be generic in order to be applied to any organisation regardless of their offerings, industry or size.
Our SHEQX (Health, Safety, Environment and Quality) management solution aggregates SHEQ data in a single, auditable database and manages analysis and reporting effectively, ensuring effective compliance and a more robust approach to corporate sustainability.
The requirements include the following:
- Companies need to demonstrate an ability to provide products and /or services consistently to meet customer applicable regulations and statute requirements.
- Companies must aim to enhance customer satisfaction through the effective application of the management and assurance of conformity to customer applicable regulations and statutory requirements.
In addition to these requirements are eight principles of quality management. These principles help to form the fundamental characteristics of quality management. These principles, however, are not auditable but are worth knowing and understanding.
The eight principles include:
- Leadership
- Approach to progress
- Customer focus and satisfaction
- The involvement of people
- A systematic approach to management
- Continuous improvement
- Fact-based approach to decision making
- Mutually beneficial relationship with suppliers
By obtaining this certification, businesses are able to adapt to the changing business environment and industry. It can also lead to growth in the business due to increased customer satisfaction as well as the fact that the standard helps to guide companies through their growth and success.
NICAID Group consultants provide professional business partners to help you reach your business goal and achieve compliance through the implementation of integrated management systems.
